At ClearSkin, all tattoo removal treatments are provided with professional care using advanced laser technology. Due to the nature of laser procedures and the individual variables involved in tattoo removal, all services are subject to the following policy.
Tattoo removal results vary between individuals and depend on factors including tattoo age, ink type and colour, depth, skin type, and overall health. ClearSkin does not provide refunds based on treatment outcome, rate of fading, or dissatisfaction with results.
Unused sessions may only be used by the original client and are not transferable to another person. Unused sessions cannot be exchanged for cash value. If sessions are purchased as part of a package, the package conditions apply.
ClearSkin requires a minimum of 48 hours' notice to cancel or reschedule an appointment. Appointments cancelled or rescheduled with less than 48 hours' notice without a valid reason will result in forfeiture of that session or application of a cancellation fee.
If you arrive late to your appointment and insufficient time remains to safely perform the treatment, the session may be rescheduled or forfeited at the discretion of the practitioner.
If treatment cannot proceed due to undisclosed medical conditions, pregnancy, medication use, skin reactions, or other health-related concerns, clients will be offered the option to reschedule at no additional cost or receive a refund for the affected session.
ClearSkin reserves the right to decline, pause, or modify any treatment plan in the interest of client safety. In such circumstances, clients will be offered the option to reschedule at no additional cost or receive a refund for the affected session.
Nothing in this policy excludes or limits any rights a client may have under the Australian Consumer Law. Refunds or remedies will be provided where ClearSkin is required to do so by law.
For questions about this policy, contact sandi@clearskinremoval.com.
Last updated: May 2026